Privacy Policy

Respecting the Trail You Leave Behind

Pipul Elite Reward Program ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services within India. We comply with applicable Indian data protection laws and regulations.

Information We Collect

Personal Information

• Name - For account identification and personalised service
• Mobile Number - Primary identifier and communication
• Address, City, State - For location-based services and offers
• Aadhaar Number - For identity verification (in compliance with Indian KYC regulations)
• Date of Birth & Anniversary - For personalised offers and celebrations
• Gender & Nationality - For demographic analysis and compliance
• Profile Photo - Optional, for account personalisation

Usage Information

• Hotel Visit History - Booking details, amounts spent, points earned
• Points Balance & Transactions - Loyalty program activity
• App Usage Data - Screen visits, feature usage for app improvement
• Device Information - Device type, OS version for compatibility

Location Information

• Hotel Locations - To show nearby hotels and location-based offers
• Check-in/Check-out Data - For booking confirmations and service delivery

How We Use Your Information

We use the collected information to:

• Manage your loyalty account and track points
• Process hotel booking requests and confirmations
• Send notifications about points, offers, and booking updates
• Provide customer support and resolve issues
• Improve our services and app functionality
• Comply with legal requirements and prevent fraud
• Send promotional offers relevant to your preferences

Permissions We Request

Camera Permission

• Purpose - To capture and upload profile photos
• Usage - Only when you choose to take/update your profile picture
• Storage - Photos stored securely on our servers
• Control - You can deny this permission and still use the app

Storage Permission

• Purpose - To save and access photos from the device gallery
• Usage - For profile picture selection from the gallery
• Control - Permission can be revoked in device settings

Network Access

• Purpose - To connect with our servers for app functionality
• Usage - Essential for login, points tracking, and booking requests
• Data - Encrypted communication for security

Notification Permission

• Purpose - To send updates about points, offers, and bookings
• Control - Can be disabled in app or device settings

Data Sharing and Disclosure

We DO NOT sell, trade, or rent your personal information. We may share information only in these circumstances:

With Hotel Partners

• Booking Information - Shared with hotels for reservation processing
• Guest Details - Name, contact info for check-in and service delivery
• Purpose - Service fulfillment only

Service Providers

• SMS/Email Services - For sending notifications and confirmations
• Cloud Storage - For secure data backup and app functionality
• Analytics Services - Anonymised usage data for app improvement

Legal Requirements

• Government Authorities - When required by law or legal process
• Fraud Prevention - To protect against illegal activities
• Safety - To protect the rights and safety of users and the company

Data Security

We implement robust security measures:

• Encryption - All data transmission is encrypted
• Secure Servers - Data stored on protected servers within India
• Access Controls - Limited access to authorised personnel only
• Regular Updates - Security patches and system updates
• PIN Protection - Account access secured with user-defined PIN
• Compliance - Adherence to Indian data protection standards

Data Retention

• Account Data - Retained while account is active
• Transaction History - Kept for 7 years for financial compliance
• Usage Data - Anonymised after 2 years
• Deleted Accounts - Data permanently deleted within 30 days

Your Rights and Choices

You have the right to:

• Access - View your personal information
• Update - Correct inaccurate information through profile settings
• Delete - Request account and data deletion
• Opt-out - Unsubscribe from promotional communications
• Portability - Request a copy of your data
• Restrict - Limit certain data processing activities

To exercise these rights, contact us through our website.

Children's Privacy

Our service is not intended for children under 13 years old. We do not knowingly collect personal information from children under 13.

Third-party Links

Our website may contain links to third-party websites or services. We are not responsible for their privacy practices.

Support and Inquiries

For privacy-related questions, concerns, or to exercise your rights, please contact us through our website.

We are committed to addressing your privacy concerns promptly and transparently.

Jurisdiction and Governing Law

This Privacy Policy and your use of our service are governed by the laws of India. Our services are intended for users within India only. All data is stored and processed within India in compliance with applicable Indian data protection laws.

Consent

By using our services, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.